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Status Pengiriman Pesanan JD.ID tidak Jelas « Jual beli produk jdid Www.JDid.Top

03-01-2018

Status Pengiriman Pesanan JD.ID tidak Jelas

Pada tanggal 12 Desember 2017, saya melakukan transaksi pembelian barang online di JD.ID dan mendapatkan nomor pesanan 223845347. Tetapi sampai saat ini, status pengiriman pesanan tidak jelas.

Saat konfirmasi ke customer service JD.ID, tidak ada solusi. Saya mohon kepastian pengiriman barang yang sudah saya bayar dimana, kalau memang batal tolong kembalikan uang saya. Terima kasih.

Rully
mohd.**** (at)gmail.com

Tanggapan JD.ID atas Surat Pembaca Bapak Rully

Menanggapi surat keluhan yang ditujukan pada kami oleh Bapak Rully pada 19 Desember 2017 di halaman ini, kami dari JD.ID telah menghubungi konsumen untuk menjelaskan kondisi yang sebenarnya.

Terdapat sedikit kendala yang menyebabkan proses pengiriman barang mengalami keterlambatan. Saat ini, pesanan telah diterima oleh konsumen pada Kamis (21/12). Dari pihak JD.ID juga telah menghubungi langsung konsumen untuk mengonfirmasi bahwa pesanannya sudah diterima. Dengan demikian permasalahan ini dianggap selesai.

Kami ucapkan terima kasih atas perhatiannya dan mohon maaf atas ketidaknyamanan yang terjadi. JD.ID selalu berkomitmen menghadirkan pengalaman berbelanja daring yang menyenangkan dan memberikan layanan prima kepada para pelanggan JD.ID di seluruh Indonesia.

Iwan Arigayota
Head of Customer Service JD.ID

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