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Pesan JD.ID atas Surat Pembaca Bapak Agung « Jual beli produk jdid Www.JDid.Top

03-01-2018

Pesan JD.ID atas Surat Pembaca Bapak Agung

Menanggapi surat keluhan yang ditujukan pada kami oleh Bapak Agung pada 13 November 2017 di Detik.com, kami dari JD.ID telah menghubungi konsumen untuk menjelaskan kondisi yang sebenarnya.

Perlu kami informasikan, produk yang dipesan oleh konsumen merupakan produk pre-sale, sehingga membutuhkan waktu penyediaan barang yang lebih lama.

Berdasarkan komunikasi terakhir, saat ini pesanan telah diterima oleh konsumen pada Rabu (15/11). Dari pihak JD.ID juga sudah menghubungi konsumen untuk menjelaskan bahwa pesanannya sudah diterima. Dengan demikian permasalahan ini dianggap selesai.

Kami ucapkan terima kasih atas perhatiannya dan mohon maaf atas ketidaknyamanan yang terjadi. JD.ID selalu berkomitmen menghadirkan pengalaman berbelanja daring yang menyenangkan dan memberikan layanan prima kepada para pelanggan JD.ID di seluruh Indonesia.

Iwan Arigayota
Head of Customer Service JD.ID

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