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Pembatalan Sepihak JD.ID Atas Masalah Perbedaan Harga « Jual beli produk jdid Www.JDid.Top

03-01-2018

Pembatalan Sepihak JD.ID Atas Masalah Perbedaan Harga

Pada tanggal 25 Agustus 2017, jam 00.32 WIB, saya melakukan transaksi pembelian tissue di JD.ID dengan nomor pesanan 220986768 sebesar Rp 100.000 dan di hari yang sama jam 18.07 WIB, pesanan saya dibatalkan sepihak oleh JD.ID dan saya baru mengetahuinya pada tanggal 30 Agustus 2017.

Saya sudah menghubungi JD.ID dan diinformasikan bahw apesanan dibatalakan secara otomatis oleh sistem dikarenakan ada kesalahan harga dan dana yang sudah dibayarkan akan dikembalikan.

Yang saya kecewakan adalah, mengapa pesanan saya dibatalkan sepihak karena kesalahan harga yang berarti bukan kesalahan saya. Dan mengapa JD.ID tidak menghubungi saya perihal pembatalan tersebut?

Kurnia
cua***(at)yahoo.com

Tanggapan JD.ID atas Surat Pembaca Bapak Kurnia

Sehubungan dengan surat keluhan konsumen Bapak Kurnia pada tanggal 4 September 2017 di Detik.com yang ditujukan pada JD.ID di halaman ini, perlu kami informasikan, terdapat kendala teknis di sistem yang menyebabkan adanya kesalahan dalam pencantuman harga.

JD.ID sudah menghubungi konsumen langsung untuk menjelaskan kondisi yang sebenarnya. Per hari Senin (4/9), kami telah memproses pengembalian dana (refund) melalui kartu kredit miliknya dengan estimasi 7-14 hari kerja sesuai ketentuan bank penerbit kartu kredit.

JD.ID juga sudah menghubungi konsumen dan menjelaskan sekaligus mengkonfirmasi hal ini. Dengan demikian permasalahan ini dianggap selesai. JD.ID selalu berkomitmen menghadirkan pengalaman berbelanja daring yang menyenangkan dan memberikan layanan prima kepada para pelanggan JD.ID di seluruh Indonesia.

Iwan Arigayota
Head of Customer Service JD.ID