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Kondisi Barang JD.ID yang diterima tak Sesuai spesifikasi « Jual beli produk jdid Www.JDid.Top

03-01-2018

Kondisi Barang JD.ID yang diterima tak Sesuai spesifikasi

Sudah beberapakali saya melakukan transaksi pembelian barang di JD.ID. Tanggal 31 Juli 2017, saya membeli satu unit jam WEIDE yang menurut iklan pelapak dituliskan bahwa tombol normal dan mengeluarkan cahaya.

Namun jam tangan yang saya terima kondisi tombol mati atau hanya hiasan dan tidak ada cahaya. Kondisi strap juga cukup sukar untuk dimasukkan. Untuk transaksi ini saya memberikan review 1 bintang dan customer service menyarankan untuk memproses refund. Tetapi pengajuan refund saya ditolak oleh JD.ID.

Tanggal 3 Agustus 2017, saya membeli dua buah Sport Running Jogging. Di deskripsi pelapak tertulis ada lubang untuk jalur kabel handset, tetapi saat saya terima ternyata lubang tidak tembus ke dalam.

Saya tunggu jawaban tim manajemen JD.ID utnuk memberikan solusi atas kejadian yang saya alami tersebut. Terima kasih.

Daud
daudluna*** (at)gmail.com

Tanggapan JD.ID atas Surat Pembaca Bapak Daud

Menanggapi surat keluhan yang ditujukan pada kami oleh Bapak Daud pada tanggal 21 Agustus 2017 di halaman ini, kami dari JD.ID telah menghubungi pihak konsumen untuk menjelaskan kondisi yang sebenarnya.

Terdapat kesalahan pencantuman deskripsi produk yang menyebabkan konsumen tidak mendapatkan pemahaman yang tepat terhadap produk yang dibeli.

Untuk kelalaian ini kami menyampaikan permintaan maaf. Sedangkan untuk produk running gym armband, kami telah menawarkan beberapa alternatif solusi yakni refund (pengembalian barang) atau penukaran barang. Konsumen memilih untuk tetap menggunakan barangnya.

Kami ucapkan terima kasih atas perhatiannya dan mohon maaf atas ketidaknyamanan yang terjadi. JD.ID selalu berkomitmen menghadirkan pengalaman berbelanja daring yang menyenangkan dan memberikan layanan prima kepada para pelanggan JD.ID di seluruh Indonesia.

Swarna Yuda
Head of Customer Service JD.ID