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Kebijakan Refund Pembelian JD.ID « Jual beli produk jdid Www.JDid.Top

03-01-2018

Kebijakan Refund Pembelian JD.ID

Pada tanggal 28 Juli 2017, saya melakukan transaksi pembelian tissue di JD.id sebesar Rp 60 ribu dan mendapat nomor pemesanan 220512630. Karena kesibukan, saya baru bisa melakukan pembayaran pada dua hari kemudian.

Karena ATM Mandiri yang saya gunakan saat itu tidak dapat melayani transaksi virtual account, maka saya memilih metode transfer bank menggunakan rekening bank BRI dan transaksi dinyatakan berhasil.

Setelah melakukan konfirmasi sesuai panduan JD.id, saya mendapat SMS yang menyatakan bahwa pembayaran sudah diterima. Tetapi keesokan harinya, status pembelian saya dibatalkan karena pembayaran tidak tervalidasi dan akan ada pengembalian dana.

Namun sampai dengan tanggal 11 Agustus 2017, tidak ada uang yang masuk ke rekening saya. Saya kembali komplain beberapakali, tetapi mendapat jawaban yang mengecewakan.

Samuel
samuel.*** (at)gmail.com

Tanggapan JD.ID untuk Surat Pembaca Bapak Samuel

Sehubungan dengan surat keluhan Bapak Samuel pada 18 Agustus 2017 yang ditujukan pada JD.ID di Suara Pembaca Detik.com, kami mewakili perusahaan menyampaikan permintaan maaf pada Bapak Samuel atas pengalaman yang kurang menyenangkan ini.

Dari pihak JD.ID sudah menghubungi Bapak Samuel langsung untuk menjelaskan kondisi yang sebenarnya. Perlu kami informasikan, karena konsumen melakukan pembayaran di luar jangka waktu, maka pesanan otomatis terbatalkan.

Proses refund (pengembalian dana) mengalami kendala teknis dari pihak kami sehingga membutuhkan waktu lebih untuk verifikasi. Kami sudah menghubungi konsumen dan menjelaskan sekaligus mengkonfirmasi bahwa pengembalian dana sudah diterima pada Senin (21/8). Dengan demikian permasalahan ini dianggap selesai.

JD.ID selalu berkomitmen menghadirkan pengalaman berbelanja daring yang menyenangkan dan memberikan layanan prima kepada para pelanggan JD.ID di seluruh Indonesia.

Swarna Yuda
Head of Customer Service JD.ID

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