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Jawaban JD.ID atas Surat Pembaca Bapak Adam « Jual beli produk jdid Www.JDid.Top

03-01-2018

Jawaban JD.ID atas Surat Pembaca Bapak Adam

Menanggapi surat keluhan yang ditujukan pada kami oleh Bapak Adam pada 14 November 2017 di halaman ini, kami dari JD.ID sudah melakukan investigasi internal dan menghubungi Bapak Adam untuk menjelaskan kondisi yang sebenarnya dari permasalahan ini.

Perlu kami informasikan, terdapat kesalahan pengiriman produk yang dilakukan oleh seller sehingga konsumen menerima produk yang berbeda dengan yang dipesan. Kami telah menghubungi konsumen langsung untuk menawarkan beberapa alternatif solusi dan konsumen memilih untuk melakukan refund.

Saat ini dana refund telah diterima oleh konsumen pada Rabu (22/11). Dari pihak JD.ID juga sudah menghubungi konsumen untuk menjelaskan bahwa refund-nya sudah diterima. Dengan demikian permasalahan ini dianggap selesai.

Kami ucapkan terima kasih atas perhatiannya. JD.ID selalu berkomitmen menghadirkan pengalaman berbelanja daring yang menyenangkan dan memberikan layanan prima kepada para pelanggan JD.ID di seluruh Indonesia.

Iwan Arigayota
Head of Customer Service JD.ID

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