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Beli Laptop di JD.ID Seminggu belum Sampai « Jual beli produk jdid Www.JDid.Top

03-01-2018

Beli Laptop di JD.ID Seminggu belum Sampai

Pada tanggal 17 Juli 2017, saya melakukan transaksi pembelian laptop di JD.ID dengan nomor pesanan 220338227 dan nomor resi ACGK170291673. Saya adalah pelanggan setian JD.ID karena barang bagus dan harganya juga murah, pengiriman pun tidak pernah ada kendala.

Tetapi untuk transaksi kali ini, sudah satu minggu lebih laptop belum saya terima. Padahal selama ini pengiriman dari JD.ID paling lama tiga hari setelah pemesanan.

Saya sudah melaporkan hal ini ke JD.ID, tetapi tidak mendapatkan jawaban yang jelas dan pasti. JX Express selaku jasa kurir juga tidak dapat memberikan kepastian saat saya hubungi.

Status paket terakhir pada tanggal 17 Juli 2017 sudah ada di JX Jakarta Barat, setelah itu tidak ada informasi lebih lanjut. Mohon tanggapan dari JD.ID, sampai kapan saya harus menunggu?

Halim
an2an***(at)yahoo.com

Tanggapan JD.id

Sehubungan dengan surat keluhan Bapak Halim pada 27 Juli 2017 yang ditujukan pada JD.ID mengenai layanan pengiriman produk laptop di halaman ini, kami mewakili perusahaan menyampaikan permintaan maaf atas pengalaman yang kurang menyenangkan ini.

Perlu kami informasikan terdapat kendala dalam layanan logistik yang menyebabkan produk mengalami keterlambatan pengiriman. Saat ini pesanan telah diterima langsung oleh konsumen pada Sabtu, 29 Juli 2017.

Dari pihak JD.ID juga sudah menghubungi konsumen dan menjelaskan sekaligus mengkonfirmasi bahwa barangnya sudah diterima. Dengan demikian permasalahan ini dianggap selesai.

JD.ID selalu berkomitmen menghadirkan pengalaman berbelanja daring yang menyenangkan dan memberikan layanan prima kepada para pelanggan JD.ID di seluruh Indonesia.

Swarna Yuda
Head of Customer Service JD.ID

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